Terms of Service

These Terms of Service (“Terms”) are a contract between you and Laya Studio, Switzerland (“Laya Studio”, “we”, “us”), and govern your use of the laya.studio website, dashboard, API, MCP server and related services (the “Service”). Operator details are in the Imprint.

If you accept these Terms on behalf of an organisation, you confirm you may bind it, and “you” means that organisation. The Acceptable Use Policy, the Data Processing Agreement and the prices on the pricing page form part of these Terms. Our Privacy Policy explains how we handle personal data. Terms you include in a purchase order or similar document do not apply unless we sign them.

Laya Studio provides hosted inference for the Laya model family, published by Convai Innovations under the Apache-2.0 licence. Laya Studio is an independent service and is not affiliated with, or endorsed by, Convai Innovations or TypeSafe. The model itself remains available under its open-source licence; these Terms cover only our hosted Service.

The optional chat agent (POST /v1/ask, the MCP ask tool and dashboard Chat) uses a third-party language model to turn your prompt into questions before Laya answers them, as described in the Privacy Policy. We may improve, change or discontinue features; we will give reasonable notice before removing a feature you pay for.

You must be at least 16 years old and give accurate account information. You are responsible for your account and for all activity under your API keys. Keep keys secret, and revoke any key you believe is exposed; tell us at security@laya.studio about any unauthorised use.

• Usage is billed in prepaid credits. A successful decision request costs one credit per input token, as reported in the response’s usage.input_tokens; Swiss-only processing adds a surcharge in credits, and chat-agent requests also consume credits for the language model’s planning tokens, at the rates on the pricing page. Failed requests are not billed.
• Each new workspace receives 5 free runs (successful requests). Free runs are a promotional allowance with no cash value; we may change the allowance for new workspaces and may refuse it where it is being abused, for example through multiple accounts.
• Credits are bought as one-time packs or through a monthly subscription. Purchased and subscription credits do not expire while your account is open. Credits are not transferable and have no cash value except as set out in §6 and §11.
• Subscriptions renew monthly and are charged in advance until cancelled from the billing portal; cancellation takes effect at the end of the current period, and credits already granted stay usable.
• Prices are in US dollars. Applicable taxes, such as Swiss or EU VAT, are added where required and shown before you pay. Payments are processed by Stripe under its own terms.
• We may change prices with 30 days’ notice; changes never affect credits already purchased, and you may cancel a subscription before a change takes effect.
• If a payment is reversed or charged back, we may deduct the related credits and suspend paid usage until the balance is settled.
• Except for the right of withdrawal in §6 and other rights that the law does not allow us to exclude, purchased credits are non-refundable.

Answers are probabilistic predictions and can be wrong, incomplete or biased. You are responsible for how you use them, including validating accuracy for your use case and keeping a human in the loop for decisions with legal or similarly significant effects on people. Output is not professional (medical, legal, financial or other) advice.

If you are a consumer (acting outside your trade, business or profession) resident in the EU/EEA or the UK, you may withdraw from a credit purchase or a new subscription within 14 days of the purchase without giving a reason. To withdraw, send a clear statement (for example by email to legal@laya.studio) before the period ends; you may use the model withdrawal form below but do not have to.

Credits can be used as soon as you buy them. When you buy, you ask us to start providing the Service immediately. If you then withdraw, we refund the price of the credits you have not used, and you pay for the credits you used before withdrawing (a proportionate amount). Once all credits of a purchase have been used, the Service has been fully provided and the right of withdrawal for that purchase ends. We refund within 14 days of receiving your withdrawal, using the original payment method, at no charge to you.

Model withdrawal form: “To Laya Studio, legal@laya.studio: I hereby withdraw from my contract for the purchase of the following service: […]. Ordered on […]. Name of consumer: […]. Account email: […]. Date: […].”

Swiss law does not provide a general right of withdrawal for online purchases; any other mandatory consumer rights you have under the law of your country of residence are unaffected.

You keep all rights to the content you send and the answers you receive. You grant us only the rights needed to process that content to provide the Service. We do not store request content or use it to train any model. You must have the right, and a valid legal basis, to send us any data you send, including any personal or health data.

Where your content includes personal data, we process it as your processor under our Data Processing Agreement, which applies automatically and forms part of these Terms.

You must comply with the Acceptable Use Policy. We may suspend access that threatens the security or availability of the Service, or that violates these Terms or the law; where reasonable we will tell you first and give you a chance to fix the problem.

The Service, website, dashboard and our software, excluding the open-source model and third-party components under their own licences, belong to us or our licensors. If you send us feedback or suggestions, we may use them without obligation to you.

The Service is provided “as is” and “as available”, without an uptime commitment on self-serve plans. We work to keep it available, may perform maintenance, and publish live health at /status. Support is by email on a best-effort basis.

• These Terms apply as long as you have an account. You may close your account at any time by emailing us from the address on the account; cancel any subscription first.
• We may close your account for convenience with 30 days’ notice; in that case we refund unused purchased credits.
• We may suspend or close your account with immediate effect for a material breach of these Terms or the Acceptable Use Policy, for non-payment, or where required by law.
• When you close your account, unused credits lapse unless the law requires otherwise; use or withdraw them first (§6).
• Sections that by their nature should survive termination (including payment obligations, limitation of liability and governing law) survive it.

To the extent permitted by law, we give no warranty that the Service or its output will be error-free, uninterrupted or fit for a particular purpose.

To the extent permitted by law, our total liability for all claims arising out of or in connection with the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential damage, lost profits or lost data.

These limitations do not apply to liability for intent or gross negligence, for death or personal injury, under mandatory product-liability law, or to any other liability that cannot be limited or excluded by law (including mandatory consumer protection law in your country of residence).

If you use the Service for business purposes, you will indemnify us against third-party claims arising from content you had no right to send us or from your breach of the Acceptable Use Policy.

We may update these Terms. We will announce material changes by email at least 30 days before they take effect. If you do not agree, you may close your account before the effective date and we will refund unused purchased credits. Continued use after the effective date means you accept the change.

These Terms are governed by Swiss law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is the courts at our registered office in Switzerland. If you are a consumer, you keep the protection of the mandatory law of your country of residence and may also bring proceedings at your place of residence.

The European Commission’s online dispute resolution platform has been discontinued; we are not obliged and not willing to take part in dispute resolution before a consumer arbitration board, but please contact us first so we can try to resolve any issue.

These Terms, together with the documents referred to in §1, are the entire agreement about the Service. If a provision is invalid, the rest remains in force and the invalid provision is replaced by a valid one that comes closest to its purpose. You may not assign these Terms without our consent; we may assign them to a successor of our business. We are not liable for failures caused by events beyond our reasonable control. You must comply with applicable sanctions and export-control law. Notices to you are sent to your account email.

legal@laya.studio